WE ARE SISMATEC
Registration of improvement proposal and complaint
Working together on top performance
Request form improvement | complaint
Your application has been submitted. What's next?
If you have submitted the attached form, our service department together with the responsible process owner at Sismatec will take up the complaint. Based on your submission improvement proposal, we will check the process, contact you for more details if necessary, and look for the best possible (future) solution internally or together with the manufacturer.
A resolution of your complaint can be found in many ways. Sometimes you can fix the complaint yourself after a tip from us, but we may also need to have a service engineer visit you to fix the complaint. Or that we should look for a solution with the manufacturer. Depending on the nature and speed of our solution, we will schedule your problem or requirement. This mainly means communicating about the duration, finding a substantive solution, making any follow-up appointments and having a final discussion with you about the solution offered.